A complaint against CIfA can come about from dissatisfaction about any aspect of CIfA’s services, including actions of a member of staff or individual member of the Board of Directors or Advisory Council, or the CIfA NVQ Assessment Centre.
A complaint should be submitted using the Complaints against CIfA form, available below alongside the Procedure for Complaints against CIfA document. For complaints concerning the CIfA NVQ Assessment Centre please read Complaints about the CIfA NVQ Assessment Center assessment process.
Complaints against CIfA form (DOCX | 1.9 MB)
Procedure for Complaints against CIfA (PDF | 605.17 KB)
Complaints about the CIfA NVQ Assessment Centre assessment process (PDF | 125.58 KB)